ORLANDO, Florida – Two local men claim scammers stole thousands from their Cash App mobile payment accounts and then the company refused to cover their losses.
Pastor Marvin Scott has an additional message for his church these days. He says that mobile payment apps for transferring money via cell phone can be risky. Six weeks ago, hackers emptied his Cash App account.
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“Over $ 1,300 was gone in three minutes,” said Pastor Scott.
The scammers accessed his Cash App account in a Target Store in Northern California. Pastor Scott documented the scam and reached out to Cash App customer service online to await a refund.
“And then trying to get information, answers, and solutions was a nightmare,” said Pastor Scott.
“That is happening is ridiculous,” said Michael Arrington.
Arrington claims that Cash App has been ignoring its fraud claim for months. He showed Action 9 the transactions on his account that diverted USD 3,200 to a stranger’s Chase Bank account.
“Chase tells me there is nothing you can do. Cash app tells me there is nothing they can do. Who am i talking to “Said Arrington.
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In just a year, Action 9 heard from a dozen Cash app customers being hit by hackers. Scammers often use fake Cash App customer service phone numbers and emails to steal account numbers and passwords.
There is some protection when someone hacks into a traditional bank or credit card account, but many customers tell Action 9 that the Cash app did not.
A class action lawsuit alleges that Cash App’s parent company, Square, fails to comply with the electronic money transfer law, which requires dispute resolution once a customer submits a fraud complaint. The lawsuit alleges the company received automated responses that did not allow the customer to be heard fairly.
“It should never be this difficult to get an answer in order to find a solution,” said Pastor Scott.
Todd Ulrich contacted Cash App about both consumer complaints. The company said it had strengthened its fraud-fighting resources with more staff and new technology. Cash App also said it added an 800 number so customers can reach out to a real person.
Pastor Scott finally got his money back.
“After reaching out to you guys, I got an answer,” Pastor Scott told Action 9.
Do not link the Cash app or a mobile payment service to your checking account. Use a credit card to deny fraudulent transactions and get your money back.
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