Law Firms Experimenting With AI

Chatbots are already used in a wide variety of industries and now lawyers are finding ways to experiment with artificial intelligence (AI).

Last year, a chatbot called DoNotPay became available in the United States to help users apply for parking tickets in the UK for free. The chatbot – described by its founder as one of the world’s first robot lawyers – has lifted more than $ 3 million parking fees in the UK in just a few months.

According to the Financial Times, law firms in Asia Pacific are using chatbots to improve their efficiency. For example, Parker is the first chatbot for an Australian law firm to simulate human conversations. It can provide basic answers to questions about changes in data protection law. Parker was designed to help companies with new legislation introduced in February that says companies must notify customers of data breaches or face fines of up to A $ 2.1 million.

Parker was founded by Nick Abrahams, Norton Rose Fulbright’s global director of technology and innovation, and technology and privacy attorney Edward Odendaal. The chatbot was developed using IBM’s Watson AI platform and natural language processing.

“The tools are pretty intuitive now,” Abrahams said. “Lawyers who like to code? That’s great – but you don’t have to be able to program. “

In fact, most of the tools needed to develop the bot were legal knowledge of the subject and a little bit of technical programming knowledge. Customers can ask questions to the bot, and if they need more detailed information, Parker directs them to three fixed-price legal advice packages. It sold various types of advice worth A $ 15,000 in the first 24 hours.

Abrahams’ goal is to develop chatbots for use by in-house legal teams so that they can answer standard but time-consuming questions in their company.



About the course: Super connected consumers use a variety of connected devices to interact, shop, and pay online, but say password-based authentication slows them down. PYMNTS surveyed 2,127 consumers and found that these highly connected, highly desirable customers want financial institutions (FIs) and merchants to give up the password and provide a better, more secure way to authenticate online.

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