Hopper class action lawsuit alleges app’s Price Freeze feature misleading

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Hopper Price Freeze overview:

  • Who: Plaintiff Shalimar Acosta filed a class action lawsuit against Hopper (USA) Inc.
  • Why: Hopper allegedly misrepresents a “Price Freeze” service that does not actually protect travelers from significant price increases.
  • Where: The Hopper Price Freeze class action lawsuit was filed in Illinois federal court.

Hopper (USA) Inc. faces a class action lawsuit alleging its “Price Freeze” feature on its travel website and app misleads consumers into thinking they are able to lock in a lower price for flights.

Plaintiff Shalimar Acosta alleges the Hopper Price Freeze feature promises travelers that they can freeze the price for travel for 20 days if they pay a deposit that will be applied toward their travel purchase.

Hopper Price Freeze feature leaves travelers on the hook for price increases over $100, plaintiff says

When a traveler clicks on the Hopper Price Freeze button, they are shown a message stating: “If the price increases, you’ll pay the price you see now and if the price goes down, you’ll pay the lower price!”

However, if the traveler clicks on the “More Information” link below this message, they are informed that Hopper will only cover a price increase of up to $100, the Hopper Price Freeze class action lawsuit states.

Hopper allegedly refers to this coverage limitation as a “Service Cap” and holds customers responsible for paying any price increase above $100.

Travelers expect that a “price freeze” feature will protect them from price increases, the Hopper class action lawsuit asserts. Customers are not notified of the Hopper Price Freeze limitations at any time during the flight selection process, Acosta says.

Acosta points to a number of consumer complaints posted online about the Hopper Price Freeze “scam.” The outraged travelers claim that they used the Hopper Price Freeze feature expecting that they would pay a deposit and pay the locked-in rate if they decided to purchase the flight.

When their flight prices increased by hundreds of dollars, they found that they were on the hook for the entire price increase minus the $100 that Hopper paid, the Hopper Price Freeze class action lawsuit says.

“I was recently burned by Hopper,” one complaint states. “I understood that the tickets could increase in cost but felt comforted by the Hopper ‘we got your back’ guarantee.”

“Well my tickets went up almost three hundred dollars. I can’t afford that so I lost my deposit. I played right into the scam,” the complaint continues.

Acosta alleges Hopper’s misrepresentations led it to sell more tickets and Price Freeze options at higher prices than it would have without the misleading conduct.

The Hopper Price Freeze class action lawsuit asserts claims for violations of the Illinois Consumer Fraud and Deceptive Business Practices Actviolations of various state consumer fraud acts, breach of warranty, negligent misrepresentation, fraud and unjust enrichment.

Did you use the Hopper Price Freeze feature to lock in lower travel prices? Tell us about your experience in the comments!

Acosta is represented by Spencer Sheehan of Sheehan & Associates PC.

the Hopper Price Freeze class action lawsuit is Shalimar Acosta v. Hopper (USA) Inc., case no. 1:22-cv-03974, in the US District Court for the Northern District of Illinois, Eastern Division.

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