eXp Realty unsolicited calls $26.9M class action lawsuit settlement

eXp Realty agreed to pay $26.9 million to resolve claims it violated the Telephone Consumer Protection Act (TCPA) with unsolicited telemarketing calls.

The settlement benefits consumers who received telemarketing calls from one or more eXp real estate agents since Oct. 30, 2014. Calls covered by the eXp Realty settlement were placed using Mojo or Vulcan7 automatic dialing systems and may have resulted in a “drop message” or voicemail.

eXp Realty is an online global real estate brokerage that partners with real estate agents across the country to buy and sell homes. According to the company’s website, eXp Realty sets itself apart from the competition with its cloud-based model and global community of agents.

eXp realtors may violate telemarketing laws by cold calling potential clients without their consent. A 2018 class action lawsuit claims that eXp realtors placed pre-recorded phone calls to potential clients using automatic dialing systems.

According to the telemarketing class action lawsuit, these phone calls violated the TCPA, a federal law that prohibits businesses from placing telemarketing calls without express written consent from consumers. The law also prohibits the use of automatic dialers or prerecorded messages without consent.

Failure to comply with the TCPA can result in thousands of dollars in fines. Plaintiffs in the TCPA class action lawsuit sought these damages from eXp Realty as a result of the unsolicited telemarketing phone calls they received.

Although eXp realtors were the ones behind these phone calls, plaintiffs in the case contend that eXp Realty is responsible for the alleged illegal phone calls.

eXp Realty hasn’t admitted any legal wrongdoing but agreed to resolve these TCPA allegations with a $26.91 million class action settlement.

Under the terms of the settlement, class members can collect a cash payment. Payments are capped at $90 per class member, but may be lower depending on the number of claimants who participate in the settlement and the amount of fees deducted.

In addition to providing funds for cash payments, eXp Realty agreed to make changes to its policies. The company will remove cold-call telemarketing materials from its internal cloud storage and will replace them with materials covering TCPA compliance.

The deadline for exclusion and objection is July 7, 2022. Class members who exclude themselves from the settlement will not receive a payment.

The final approval hearing for the settlement is scheduled for Aug. 12, 2022. Class members are not required to attend this hearing.

In order to receive a payment from the settlement, class members must submit a valid claim form by July 7, 2022.

Comments are closed.