With Legal Tech AI, Accuracy Concerns—and Human Review—Are Likely to Persist

Artificial intelligence has come a long way in the past few years. But persistent concerns about accuracy are pushing some companies to conduct a human review to confirm the results of AI-powered legal technology software before they are seen by the end user. And while the need for human review is not ideal for all legal engineering buyers, they accept that it is a necessary component to ensure accuracy.

Ideally, a legal technology platform’s artificial intelligence would be accurate enough to corroborate its own findings, noted Connie Brenton, vice president of law, technology and operations at NetApp.

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