Disney Dream Key Blockout Dates Prompt Federal Class Action Lawsuit

Disgruntled Disneyland Dream Key pass holders who believe they may have been blocked from reservations at the Anaheim, California theme park will take their alleged class action lawsuit to federal court.

Plaintiff Jenale Nielsen of Santa Clara County, Calif., Who originally filed the lawsuit in the California Superior Court on Nov. 15, said in court records that she plans to represent “thousands” of Disneyland Dream Key Pass holders who allegedly made reservations banned November on at least 17 dates, despite the company’s advertising claim the Dream Key program has no blackout dates.

Disney has over 3,600 Dream Key Pass holders who pay $ 1,399 for the annual pass, which court records said the ads had “no blackout dates”.

Dream Key is part of Disneyland’s Magic Key annual pass program, which also includes the Believe Key for $ 949, the Enchant Key for $ 649, and the Imagine Key for Southern California residents for $ 399 on select days of the year.

The lawsuit asserts claims for breach of contract, negligent misrepresentation, nondisclosure / nondisclosure, and violations of the California Consumer Legal Remedies Act, the California False Advertising Law, and the California Unfair Competition Law.

The plaintiffs are demanding damages, attorney fees and costs, and fair legal protection.

Walt disney co. (DIS) – Get the Walt Disney Company Report filed a deportation on Wednesday to move Nielsen’s lawsuit from the California Superior Court to the US District Court for the Central District of California in Los Angeles.

Disney said in court records that it “denies the allegations in the lawsuit and denies that Nielsen is entitled to relief”. The company said it “denies that it has any liability to Nielsen or the alleged class”.

However, Disney also said its time to respond to the complaint and subpoena has not yet expired, and it has not served or submitted a response.

Walt Disney Parks and Resorts US, based in Lake Buena Vista, Florida, has the right to move the case to federal court because it is a class action lawsuit in a state different from a defendant and the case is worth $ 5 million US dollars.

Nielsen said in court records that she was interested in the Dream Key Pass because Disney said it had no “blackout dates” and would give her the most opportunities to visit the theme park.

Plaintiff bought the Dream Key Pass on September 23 and tried to gain access to Disneyland in November on October 19, but the Disney reservations website told it that there were 17 dates in November, including all weekend days, for Dream owners Key-Pass were not available.

After further investigation on October 19, Nielsen claimed that neither Disneyland nor California Adventure had sold all of their tickets for a day in November. However, Disney had blocked reservations so they were only available for new purchases and not for Dream Key pass holders.

Nielsen still got access to Disneyland in November by purchasing a ticket, despite having a Dream Key annual pass for which she was not given a ticket.

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