Communication Failures in Healthcare for Deaf and/or Blind Individuals Lawsuit Investigation

By Evan Vega On Feb 17, 2022

Who’s Affected: Deaf and/or Blind Individuals Experiencing Communication Difficulties in Obtaining Healthcare Services

Are you a person with a disability who has had trouble accessing health care services (such as at a doctor’s office, testing lab, or rehab center) due to a lack of effective communication by your healthcare provider? If so, you may have a legal claim.

Many medical providers (including doctors, dentists, and physical therapists) often ask blind patients to use inaccessible touchscreen kiosks to check in to receive their healthcare. For example, Quest Diagnostics, a company that provides medical lab services nationwide, recently faced legal action concerning the accessibility of its healthcare kiosks.

Other healthcare providers may fail to provide deaf patients with interpreters during their doctor’s appointments and hospital stays. Still other providers fail to provide forms to blind patients in accessible formats. All of these communication impediments may violate federal and state law.

the Americans with Disabilities Act (ADA) prohibits places of public accommodation, including medical offices and hospitals, from failing to communicate effectively with deaf and/or blind individuals.

If you are blind or deaf and were unable to meaningfully participate in your own medical care due to the healthcare facility’s ineffective communication, you may be eligible to join a free legal investigation.

For example, Quest Diagnostics has already faced a legal challenge related to its failure to provide kiosks that are accessible to people with disabilities. A certified ADA class action lawsuit filed in 2019 asserts that a blind patient had no way to utilize the touchscreen kiosks at Quest facilities, which provide sighted Quest patients with a number of important services, including check-in. Many other healthcare providers also fail to provide their blind and deaf patients with accessible check-in kiosks.

Communication difficulties are common in many healthcare contexts, including but not limited to:

Doctor’s offices
Dentist’s offices
Diagnostic laboratories and imaging centers
hospitals
Rehabilitation facilities
Retail dental clinics
Retail optometry clinics
Tele-health visits

NOTE: Individuals located in Arkansas, Louisiana, Texas, Alabama, and Mississippi do not qualify for this investigation at this time.

Fill out the form on this page for more information.

Effective Communication in Healthcare Legal Requirements

Many medical providers routinely fail to provide effective communication to their deaf and blind patients. This can take the form of an inaccessible kiosk, a lack of ASL interpreters, or the failure to provide medical forms in an accessible format. All of these communication failures may constitute a violation of federal law.

Join a Free Healthcare Effective Communication ADA Lawsuit Investigation

Blind and/or deaf patients who failed to receive effective communication from healthcare providers at the time they received healthcare services may be able to file a lawsuit to compel the facility to comply with state and federal disability laws.

NOTE: Residents of Arkansas, Louisiana, Texas, Alabama, and Mississippi do not qualify for this class action lawsuit investigation.

Law firms working with Top Class Actions cannot make any guarantee as to any individual’s outcome.

Fill out the form on this page now for a free case review.

GET HELP – IT’S FREE

If your case qualifies for further review, an attorney will contact you to discuss the details of your potential case at no charge to you

hidden

PostTitle
The law firm responsible for the content of this page is: Nye, Stirling, Hale & Miller LLP
first name*
LastName*
City*
State*
Choose a StateAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew York North Carolina North DakotaOhioOklahomaOregonPennsylvaniaRhode Iceland South Carolina South DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces America Armed Forces Europe Armed Forces Pacific
phones*
E-mail*
Are you a person who is deaf, hard of hearing, blind, or visually impaired?*
Was your healthcare provider unable to communicate effectively with you at the time you received healthcare services, such as at a doctor’s office, lab, hospital or tele-health visit?*
Please select the problem(s) you had with the kiosk:
Select the options(s) that most closely describe your experience. Additional details can be provided below.
hidden

Single line field
Please include additional details.
¿Necesita un orador español?
Get Our Newsletter
We tell you about cash you can claim every week! Subscribe to our free newsletter today.
Any information you submit to Top Class Actions may be shared with Nye, Stirling, Hale & Miller LLP. While your communications with a lawyer may be subject to the attorney-client privilege, communications through this website may not be. Please do not share any confidential or privileged information through this website. Top Class Actions or the attorneys with whom your information is shared may be ordered by a court of law to produce your information in certain legal situations. Also, you are not formally represented by a law firm unless and until a contract of representation is signed by you and the law firm.*
Opt In to Receive Text MessagesBy checking this box, I consent to receive marketing text messages from Top Class Actions sent by an automatic telephone dialing system. I consent to Top Class Actions providing my phone number to the lawyers or their agents sponsoring this investigation, and I consent to receive marketing calls and text messages from those lawyers or their agents. You may opt out at any time. You can review Top Class Actions’ Terms and Conditions and Privacy Policy here.
CAPTCHA
phones
This field is for validation purposes and should be left unchanged.

After you fill out the form, the attorneys who work with Top Class Actions may contact you to discuss your legal rights.

ATTORNEY ADVERTISING

The choice of a lawyer is an important decision and should not be based solely on advertisements.

Counsel responsible for this advertisement includes Alison Bernal at:
Nye, Stirling, Hale & Miller LLP

PAID ATTORNEY ADVERTISEMENT: THIS WEB PAGE IS AN ADVERTISEMENT AND THE PARTICIPATING ATTORNEY(S) ARE INCLUDED BECAUSE THEY PAY AN ADVERTISING FEE. Top Class Actions is not a law firm, lawyer referral service, or prepaid legal services plan. We do not endorse or recommend any third-party claims processing company, lawyer, or law firm who participates in the network. We do not make any representation, and have not made any judgment, as to the qualifications, expertise, or credentials of any participating lawyer or processing group. No representation is made that the quality of the legal services or claims processing to be performed is greater than the quality of legal services or claims processing performed by other lawyers or claims processing group. The information contained in is not legal advice. Any information you submit to Top Class Actions does not create an attorney-client relationship and might, or might not, be protected by attorney-client privilege. Instead, your information will be forwarded to an attorney or claims processing firm for the purpose of a confidential review and potential representation. All photos contained on this website are of models and do not depict clients.

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

Top Class Actions is a Proud Member of the American Bar Association

LEGAL INFORMATION IS NOT LEGAL ADVICE

This site provides information about the law and lawsuits and is designed to help users safely cope with their own legal needs. Legal information is NOT the same as legal advice – the application of law to an individual’s specific circumstances. Although we go to great lengths to make sure our information is accurate and useful, we recommend you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular situation.

You should consider all postings or writings at TopClassActions.com by staff or others as personal opinion only and NOT the advice of a lawyer.

Top Class Actions Legal Statement

Various trademarks held by their respective owners

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.