The technician was fired last year after ADT learned that he had added his personal email address to customer accounts during service visits.
BOCA RATON, Fla. – ADT has been involved in a class action lawsuit involving a former employee caught accessing the video feeds of hundreds of customers.
In April 2020, Telesforo Aviles was fired after ADT learned that it had added his personal email address to customer accounts during service visits, causing him to access their systems differently through the company’s mobile app, including video streams from surveillance cameras could access. He pleaded guilty last month.
Randy Doty is filing a lawsuit against the home security company “based on its willful and negligent tort in providing security services to its remote viewing customers” and against Aviles for “using those services to spy on the plaintiff and other residents.” in houses with ADT security systems. “
The lawsuit, directed against ADT’s Pulse platform, states, “ADT failed to provide the security services its customers paid for by leaving major vulnerabilities in the ADT Pulse application and, as a result, the security of homes and family members of its customers at risk. ”
It also addresses the home security company’s marketing messages: “ADT bragged that it was an industry leader in setting” best practices “for protecting consumer privacy, one of which was strict standards for accessing data.”
The lawsuit states that ADT is responsible for seven pleas, including negligence; Intrusion into seclusion; negligent hiring, monitoring and retention; intentional infliction of emotional stress; and data protection monitoring.
The plaintiff is seeking class and subclass certification and the plaintiff and his attorney must represent the class and subclass. declaratory and injunction; an award for damages, costs and fees; Interest before and after the judgment; and other relief.
You can access the class action lawsuit here.
SSI has requested a comment from ADT and will update this story if one is made available.